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Need to know
- A passenger was given a physical dispute to turn off his mobile phone, an airline claims, which led to her being deducted by the plane by the authorities
- Ibom Air issued a statement about the incident, claiming that Comfort Emmanson “constituted a serious threat to security” for its crew, passengers and aircraft
- The airline also said that the woman has been banned from flying with the company, with reference to her “zero tolerance policy”
A passenger was pulled from a plane in Nigeria after claiming to refuse to turn off his mobile phone.
The incident occurred on Sunday, August 10 on an Ibom Air aircraft traveling from Victor Atthag International Airport in Uyo to Murtala Muhammed International Airport in Lagos, the airline confirmed in a statement shared on Facebook.
The airline identified the passenger as Comfort Emmanson, claiming that her “behavior posed a serious threat to the security” for crew, passengers and aircraft.
The airline explained that she reportedly “instructed in line with standard aviation security procedures to turn off” her mobile phone and added that the pilot-in-command also announced.
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Another passenger sitting next to Emmanson then took off his phone and turned it off and got “an oral tire” from her, said the airline, leaving that “the situation eventually calmed down and the flight resigned as scheduled.”
After the plane arrived in Lagos, Emmanson was reportedly waiting for all other passengers to board and then continued to confront “the crew member who had instructed her to turn off her phone and claimed that she tore off the flight’s wig, removed her glasses and” struck her several times. ”
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The moment was caught on the camera, per video shared by Associated PressWith the clip showing the passenger that is pulled down the aircraft steps.
Ibom Air stated in the statement that Emmanson had also “tried to force a fire extinguisher to use as a weapon, an act that could have damaged and founded the aircraft.”
The pilot-in-command ended with warning security, and the passenger was “limited and removed from the aircraft by force”, the airline continued, leaving that Emmanson was then taken into custody by Federal Airport’s Authority of Nigeria (FAAN) security before handing over to Nigeria Police Force for further investigation.
Emmanson will no longer be allowed to fly with the airline, the airline noted in its statement, adding that the company has a “zero tolerance policy towards some form of steadfast or violent behavior that threatens the security of passengers, crew or equipment.”
“Safety remains our highest priority. We urge all passengers to follow crew instructions all the time for all security, security and comfort on board,” completed the airline.
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According to AP, Michael Achimugu, head of public issues and consumer protection at the Nigerian Civil Aviation Authority (NCAA), treated the event by saying: “When the cabin crew asks you to turn off the phone before starting or landing, simply meets.” He added, “I can’t understand why simple routine issues would lead to incidents like this. Passengers must understand that they are responsible, not just rights.”
But in a statement published XThe Nigerian Law Society (NBA) condemned the airline’s documents and demanded that “Ibom Air immediately withdraw the life ban, issue a public apology to Emmanson and fully cooperate with an impartial investigation into this incident.”
The federal airport authority in Nigeria, Ibom Air, Nigeria Police Force, the Nigerian civil Aviation Authority’s Achimugu and the Nigerian Law Society did not answer immediately when contacted by People for further information.
